Position Summary:

Primarily responsible for providing direct customer service, support analysis and issue resolution. This role will be focused on partnering with the internal teams to resolve customer service needs through proactive customer interactions. This position plays a vital role in ensuring Total Customer Satisfaction through efficient request resolution process. CANDIDATES MUST RESIDE IN TEXAS. CANDIDATES MUST BE BILINGUAL (ENGLISH/SPANISH)!

Key Job Responsibilities:

• Provide direct customer support for customers contacting the Customer Support Center
• Coordinate with internal teams as needed to ensure service level commitments are achieved and the customer
  is communicated to proactively throughout the process
• Build internal/external relationships through exceptional problem solving skills and consistent follow-through
• Involved in problem resolution by effectively communicating with other departments and the customer
• Educate customers on company products and services
• Ensure all interactions with customers (both internal and external) are professional and courteous
• Support customer needs in a timely and consistent manner and model exemplary customer service behaviors,
  with the customer as the primary focus
• Meet performance targets and Customer Service team goals
• Assist with tours for existing and potential customers
• Perform proactive calls (as required) to customers to review service performance and to develop service
  resolution plans and potential opportunities
• Research billing problems; provide support and training as needed
• Ensure compliance with Federal, State and Local laws, as well as, company policies and procedures
• Ensure data integrity
• Assist in conversions as necessary
• Maintain working partnership with internal teams
• Other duties as assigned, to include Special Projects

• Work Life Balance!
• 75% Employer Contribution to Medical, Dental, and Vision insurance
• Health Savings Account with Employer Contribution
• Year-round Work & Paid Training
• Company Paid Life, Short-term, and Long-term Disability Insurance
• 401k with generous Company Match
• Paid Time Off (PTO) & Holiday Pay
• Flexible Spending & Health Savings Account
• Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
• Education Reimbursement Program
• Paid employee Referral program

• High School Diploma or equivalent; or 1-3 years related experience and/or training; or equivalent combination of education and experienc
• Associate’s degree preferred This job description accurately reflects the duties of the position as it is currently being performed

Required Knowledge, Skills, and Abilities:

• CANDIDATES MUST RESIDE IN TEXAS

• CANDIDATES MUST BE BILINGUAL (ENGLISH/SPANISH)!

  Ability to read, comprehend and understand instructions, short correspondence, and memos
• Ability to write correspondence such as individual and small group e-mails
• Mathematical skills
• Ability to carry out written or oral instructions
• Ability to organize and manage multiple priorities efficiently while meeting deadlines
• Strong customer service skills
• Excellent interpersonal and communication skills
• Computer proficiency in MS Office Suite, particularly Excel, Word and Outlook
• Excellent analytical skills
• Must be a self-starter and highly motivated